Help Center

FAQ

Changes & Returns

What is your return policy?

Can I change my order?

Ordering & Shipping

You don’t offer the variation (fabric/striping/colour) that I need. Can I custom order?

Can I track my shipment?

Will I pay duties?

Do you ship outside of Canada?

Do you ship outside of Canada?

Can I order by phone?

How much is shipping?

Is a deposit required when placing an order?

What is your average lead time on new product orders?

Production Information

What is your standard FR material offering?

What is your product guarantee?

What is the life expectancy of the velcro?

What is the expected shrinkage?

What standards do your FR (Fire Retardant) garments meet?

Are surcharges applied to oversize and tall sizes?

Are "tall sizes" available?